| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-396-293 | NYPD New | Heskett, James L. | Service management | Service Management( 741 U7800 ) |
| 2 | 9-602-065 | Rapid Rewards at Southwest Airlines | Frei, Frances X.;Hajim, Corey | Service management | Service Management( 741 U7800 ) |
| 3 | 9-603-080 | Commerce Bank | Frei, Frances X.;Hajim, Corey | Service management | Service Management( 741 U7800 ) |
| 4 | 9-681-061 | University Health Services: Walk-In Clinic | Maister, David H.;Doyle, Shauna;Pigneri, Rocco | Service management | Service Management( 741 U7800 ) |